Refund policy

At Kersaint & Company, L.L.C dba Zile Vèt, we want you to be satisfied with your coffee purchase. Because our ground and whole-bean roasted coffee products are food items, we do not accept returns or exchanges once an order has been shipped.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at Kersaintcompany@gmail.com. Include your order number and clear photos of the product and packaging.

After reviewing your request, we may offer:

• A replacement product; or
• A refund to your original payment method.

Refunds are not available for:

• Products that have been opened or used;
• Personal taste preferences;
• Incorrect shipping information provided by the customer;
• Orders that were refused or not collected;
• Delivery delays caused by the shipping carrier.

Original shipping charges are non-refundable unless the mistake was made by Zile Vèt.

Please contact us before returning any product. Unauthorized returns may not be accepted.

Zile Vèt
Website: zilevet.com
Email: Kersaintcompany@gmail.com